Thank you for choosing Neria. We are committed to delivering your order safely and efficiently. Please read our shipping policy carefully.

1. Order Processing

– Orders are typically processed within 1–3 business days after payment confirmation.
– Orders placed on weekends or public holidays will be processed on the next business day.
– During sales, promotions, or festive seasons, processing times may be slightly longer.

2. Shipping Timeline

Estimated delivery times:

– Metro Cities: 3–7 business days
– Other Cities and Towns: 5–10 business days
– Remote Locations: 7–14 business days

Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, or other circumstances beyond our control.

3. Shipping Charges

– Shipping charges, if applicable, will be displayed at checkout before payment.
– Neria may offer free shipping on selected orders, promotions, or order values at its sole discretion.

4. Order Tracking

Once your order is shipped, you will receive tracking details via email, SMS, or WhatsApp (where applicable). Customers can use the tracking information to monitor their shipment status.

5. Delivery Attempts

Our courier partners will make delivery attempts according to their standard procedures. If delivery cannot be completed due to an incorrect address, customer unavailability, or refusal to accept the package, additional shipping charges may apply for re-delivery.

6. Damaged or Tampered Packages

If you receive a package that appears damaged or tampered with:

– Record a single, continuous, uncut video before and during the unboxing process.
– Contact us within 48 hours of delivery.
– Share the unboxing video, photos, and your order details.

Claims for damaged, missing, or incorrect items may not be accepted without the required uncut unboxing video.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. Neria is not responsible for delays or delivery failures caused by incorrect or incomplete addresses provided by the customer.

8. Delays Beyond Our Control

Neria shall not be held responsible for shipping delays caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, transportation disruptions, government restrictions, or courier service interruptions.

9. Contact Us

For any shipping-related questions, please contact us:

Email: support@neria.in