At Neria, we strive to provide high-quality jewellery and a great shopping experience. If you are not completely satisfied with your purchase, please read our return and refund policy below.

1. Return Eligibility

We accept returns within 7 days of the date of delivery, provided that:

– The product is unused, unworn, and in its original condition.
– All original packaging, tags, and accessories are returned.
– The customer provides a single, continuous, uncut end-to-end unboxing video starting before the package is opened and clearly showing the product and its condition.

The unboxing video is mandatory for reporting damaged, missing, incorrect, or defective items.

2. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

– Your order number
– Clear photos of the product
– The required uncut unboxing video

Claims submitted without the required unboxing video may not be eligible for approval.

3. Returns for Change of Mind

If you simply do not like the product, you may still request a return within the eligible return period, provided the product is unused and in its original condition.

After the returned product passes our quality inspection, the refund will be credited as Neria Wallet Store Credit. Store credit can be used for future purchases on neria.in and cannot be exchanged for cash or transferred to a bank account.

4. Refund Process

– Refunds are initiated only after Neria receives and inspects the returned product.
– If approved, the refund will be credited to your Neria Wallet within 5–7 business days after inspection.
– Shipping charges, if any, are non-refundable unless the return is due to an error on our part.

5. Non-Returnable Items

The following items are not eligible for return:

– Products showing signs of use or damage after delivery
– Products returned without original packaging or tags
– Products returned without the required uncut unboxing video for damage or missing item claims
– Gift cards, if applicable

6. Return Shipping

Once your return request is approved, we will provide instructions for returning the product. Customers should ensure the product is securely packed to avoid damage during return transit.

7. Contact Us

For return or refund assistance, please contact us:

Email: support@neria.in